Sent from my iPhone
Sunday, December 30, 2007
Saturday, December 29, 2007
You are now being connected to an agent. Thank you for using Dell Chat
Connected with Munish Kumar
Thank you for choosing Dell Customer Chat. My name is Munish. How may I assist you today?
Hello. I just placed an order today. Number 9930XXXXX. I need to cancel the order.
I realize that you want to cancel the order. Could you please tell me the reason for the cancellation? It would be a feedback for us.
I decided to go with a different lens.
If you want I can process an order cancellation request. Once the order is cancelled it cannot be re-instated. Do you wish to cancel the order?
Yes. I paid for part of the order with a gift card. Will the amount be re-credited to my gift card?
No, it would not be applied back.
Then how would I get my money back?
Brad, once the gift card is applied, there is no option that we can refund that amount.
So the sale is final? And if I cancel the order I lose the money on the card?
Well, don't cancel the order then. Otherwise I'll lose $100. I can't believe that all gift card sales are final.
I didn't see anything indicating that. The card itself doesn't say that.
However, please be informed that gift cards can be applied only once.
Is there anything else I can assist you with?
Brad, not to rush you, are we still connected?
Yeah, that's what you're telling me. I think it's ridiculous though. You haven't even shipped my item, and you are taking the amount of my gift card. It doesn't look like you can help me at all.
I apologize for the difficulty you have had getting this issue resolved. We value you as our customer and your time is equally important to us. I can surely transfer this chat to my Manager, however, there is no option that we can refund the gift card.
Well, if there's nothing you can do, I don't see the point. Thanks anyway.
The session has ended!
Thursday, December 27, 2007
Tuesday, December 18, 2007
Tuesday, December 11, 2007
I stumbled across firekatie.com tonight. Good stuff. Like the following:
"We are sure their Super Double-Triple Doplarganger First Alert Weather System costs more money than most people make in a lifetime. Thus, we can only assume they justify the costs of these aptly named over specked Atari video games by breaking the cost down per broadcast hour. In our opinion, that can be the only reason we are made to suffer through 3-6 hours of her blather."
"Katie's degree is not in meteorology, as you might think, but in public relations and marketing."
It's all coming together, now.