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Connected with Munish Kumar
Thank you for choosing Dell Customer Chat. My name is Munish. How may I assist you today?
Hello. I just placed an order today. Number 9930XXXXX. I need to cancel the order.
I realize that you want to cancel the order. Could you please tell me the reason for the cancellation? It would be a feedback for us.
I decided to go with a different lens.
If you want I can process an order cancellation request. Once the order is cancelled it cannot be re-instated. Do you wish to cancel the order?
Yes. I paid for part of the order with a gift card. Will the amount be re-credited to my gift card?
No, it would not be applied back.
Then how would I get my money back?
Brad, once the gift card is applied, there is no option that we can refund that amount.
So the sale is final? And if I cancel the order I lose the money on the card?
Well, don't cancel the order then. Otherwise I'll lose $100. I can't believe that all gift card sales are final.
I didn't see anything indicating that. The card itself doesn't say that.
However, please be informed that gift cards can be applied only once.
Is there anything else I can assist you with?
Brad, not to rush you, are we still connected?
Yeah, that's what you're telling me. I think it's ridiculous though. You haven't even shipped my item, and you are taking the amount of my gift card. It doesn't look like you can help me at all.
I apologize for the difficulty you have had getting this issue resolved. We value you as our customer and your time is equally important to us. I can surely transfer this chat to my Manager, however, there is no option that we can refund the gift card.
Well, if there's nothing you can do, I don't see the point. Thanks anyway.
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