Dell "Customer Service"

20:03:03		System	You are now being connected to an agent. Thank you for using Dell Chat
20:03:03		System	Connected with Munish Kumar
20:03:07		Munish Kumar	Thank you for choosing Dell Customer Chat. My name is Munish. How may I assist you today?
20:03:21		Brad Raple	Hello. I just placed an order today. Number 9930XXXXX. I need to cancel the order.
20:03:37		Munish Kumar	I realize that you want to cancel the order. Could you please tell me the reason for the cancellation? It would be a feedback for us.
20:03:56		Brad Raple	I decided to go with a different lens.
20:04:08		Munish Kumar	Okay.
20:04:13		Munish Kumar	If you want I can process an order cancellation request. Once the order is cancelled it cannot be re-instated. Do you wish to cancel the order?
20:04:38		Brad Raple	Yes. I paid for part of the order with a gift card. Will the amount be re-credited to my gift card?
20:05:03		Munish Kumar	No, it would not be applied back.
20:05:14		Brad Raple	Then how would I get my money back?
20:05:43		Munish Kumar	Brad, once the gift card is applied, there is no option that we can refund that amount.
20:06:05		Brad Raple	So the sale is final? And if I cancel the order I lose the money on the card?
20:06:23		Munish Kumar	Yes, Brad.
20:07:13		Brad Raple	Well, don't cancel the order then. Otherwise I'll lose $100. I can't believe that all gift card sales are final.
20:07:28		Brad Raple	I didn't see anything indicating that. The card itself doesn't say that.
20:07:33		Munish Kumar	I understand.
20:07:58		Munish Kumar	However, please be informed that gift cards can be applied only once.
20:08:03		Munish Kumar	Is there anything else I can assist you with?
20:09:03		Munish Kumar	Brad, not to rush you, are we still connected?
20:09:05		Brad Raple	Yeah, that's what you're telling me. I think it's ridiculous though. You haven't even shipped my item, and you are taking the amount of my gift card. It doesn't look like you can help me at all.
20:09:53		Munish Kumar	I apologize for the difficulty you have had getting this issue resolved. We value you as our customer and your time is equally important to us. I can surely transfer this chat to my Manager, however, there is no option that we can refund the gift card.
20:10:14		Brad Raple	Well, if there's nothing you can do, I don't see the point. Thanks anyway.
20:10:16		System	The session has ended!